Privacy & Cookies Policy

1. Data Controller
The entity responsible for processing personal data is:
IPS Isabel Pedroso Silva, Unipessoal Lda
NIPC: 519039823
Email: [email protected]
Website: www.zaida.clientestheagency.website
ZAIDA Tea is committed to processing personal data lawfully, fairly and transparently, ensuring confidentiality and the security of all users’ information.

2. Data Collected
We may collect the following personal data:
Name, address, email and phone number
Billing and delivery information
Purchase history
Browsing data and cookies
Payment data (processed securely by third-party platforms and not stored by ZAIDA Tea)

3. Purpose of Processing
Data is used for the following purposes:
Processing and dispatching orders
Managing customer accounts
Communicating promotions and news (subject to consent)
Complying with legal and tax obligations
Legal basis for processing:
Performance of a contract (Article 6 1 b GDPR)
Compliance with a legal obligation (Article 6 1 c GDPR)
Consent of the data subject (Article 6 1 a GDPR) for marketing communications

4. User Rights
Data subjects may, at any time:
Access, correct or delete their personal data
Withdraw consent for processing
Requests must be sent to: [email protected]
Data subjects also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD).

5. Data Retention
Data is stored only for the time necessary for the purposes for which it is processed.
Account data and purchase history are kept for up to two years after the last interaction.
Data used for marketing communications is kept until consent is withdrawn.

6. Cookies
The website www.zaida.clientestheagency.website uses cookies to enhance user experience and analyse traffic.
Only essential cookies are activated automatically. Analytical and marketing cookies are used only with explicit consent, given through the cookie banner and adjustable at any time via browser settings.
Types of cookies used:
Essential: required for the website to function
Analytical: used for statistics and improving user experience
Marketing: used for personalised advertising and remarketing
Users can manage their cookie preferences through the consent banner or browser settings.

7. Data Security
ZAIDA Tea uses appropriate technical and organisational measures to protect personal data from unauthorised access, loss or alteration, including SSL encryption and secure server protection systems.

8. Changes to this Policy
ZAIDA Tea reserves the right to update this Privacy and Cookies Policy whenever necessary to ensure legal compliance and transparency.
The most recent version will always be available at www.zaida.clientestheagency.website