Alternative Dispute Resolution

Under Law No. 144/2015 of 8 September, consumers are informed that they may resort to a Consumer Alternative Dispute Resolution (ADR) entity in the event of a dispute with the supplier of goods or service provider.
Alternative Dispute Resolution applies to consumer disputes between individuals residing in Portugal and companies established within Portuguese territory.

1. Company Identification
ZAIDA Tea
IPS Isabel Pedroso Silva Unipessoal Lda
NIPC: 519039823
Email: [email protected]
Website: www.zaida.clientestheagency.website

2. Competent ADR Entity
According to the geographical area of the company’s registered office, consumers may contact the following Alternative Dispute Resolution entity:
Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)
Rua dos Douradores, nº 116, 2º, 1100-207 Lisbon
[email protected]
More information at: www.consumidor.gov.pt

3. Final Note
Although resorting to an ADR entity is not mandatory, ZAIDA Tea is committed to cooperating in good faith to seek an amicable resolution of any disputes that may arise within the commercial relationship with its customers.